A famous businessman once said, "The purpose of a business is to create a customer who creates customers." Providing great customer services is the best way to build a business that lasts.
Columbia-based entrepreneur Juan Brown has embraced that philosophy. It is the driving force behind his company, Integrity Car Wash & Detail.
Brown is a native of St. Matthews, South Carolina. He attended Calhoun County High School, graduating in 1992.
After high school, Brown joined the U.S. Army, working as a mechanic for four years. When he left the Army, he returned home and enrolled at South Carolina State before transferring to Benedict College, where he majored in Computer Science. He got married and had a son, but the relationship didn’t last.
In 2011, he met a person who was destined to change his life.
“In 2011 I met my wife Sonia. We've been together for nine years. We started a ministry -- Soul Harvest Restoration Ministry -- which is growing pretty good,” Brown said.
Brown always made sure that his wife's vehicle was always cleaned and detailed. She was so impressed by his car detailing skills that she suggested that he start a vehicle detailing company.
“When we first met, it was hard for me to find a job. She knew my passion was washing cars, because that's what I did. I kept her car clean. She's like, why don't you start a company? I started doing it, but I didn't have a name or anything. She helped me start Integrity Car Wash & Detail by buying me my first vacuum cleaner. She said, ‘If that's what you want to do, I hope you do that.’ So I started Integrity with the vacuum cleaner that she purchased for me,” Brown said.
Brown’s company offered mobile vehicle cleaning and detailing – detailing customer’s vehicles at their workplaces or in their driveways. He quickly built up his clientele, cleaning and detailing vehicles in three other states. He can service vehicles of all sizes – both private and commercial vehicles.
“I've traveled a lot doing this. I've done cars in North Carolina, Georgia, and parts of Tennessee,” Brown said. “I go where the clients are located. We accept all major credit and debit cards.”
Integrity Car Wash & Detail offers waxing, carpet cleaning, seat cleaning, headlight cleaning, engine bay cleaning -- we service the entire car. As his business grew, he was able to add more services.
“I was fortunate enough to get a pressure washer from a friend. After a while, I ventured into restoring headlights. I studied the art of it. I'm restoring head lights and got that part of my business up and running. And then just recently this year that I added driveway pressure washing to the business. We offer pressure washing on driveways and houses.”
When asked why he has been successful, Brown says “I've been successful because I keep God first in everything I do. I don't gauge success by the amount of money I make, I gauge success by how I've satisfied customer. It's not all about what you have, it's about how great the customer feels. That's why my name is integrity, because I do everything with integrity.”
Integrity Car Wash & Detail can be reached by calling (803) 757-5870. You can also book an appointment at www.facebook.com/INTEGRITYCARWASH.